Frequently Asked Questions
Everything you need to know about your Knix experience.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. For personalized assistance, you can book a virtual fitting with one of our experts to ensure you find the most comfortable size for your body.
What is your return policy?
We offer a 30-day Wash & Wear Guarantee on your first pair of underwear. For all other items, including bras and apparel, they must be unworn with tags attached to be eligible for a return or exchange within 30 days of delivery.
How long does shipping take within Canada?
Orders are typically processed within 1-2 business days. Standard shipping across Canada generally takes 3-7 business days, while express options are available at checkout for faster delivery.
How do I care for my Knix products?
To maintain the longevity of your items, we recommend machine washing on a cold, gentle cycle with mild detergent. Avoid bleach and fabric softeners, and always lay flat to dry or tumble dry on low.
Are your leakproof products safe and sustainable?
Yes, our leakproof technology is designed to be a sustainable alternative to disposable products. All materials are rigorously tested for safety and are free from harmful PFAS and chemicals.
Do you offer international shipping?
While this is our Canadian store, we do ship to many international destinations. Shipping costs and delivery timelines will be calculated at checkout based on your specific location.